FAQ

🌸 Frequently Asked Questions (FAQ)

👜 PRODUCT INFORMATION

Q1: Are your bags authentic and high quality?
Yes! All our bags are carefully selected and crafted to ensure premium quality, stylish designs, and long-lasting durability. Each piece goes through strict quality control before shipping.

Q2: What materials are the bags made from?
Our collections include a variety of materials such as vegan leather, suede, fabric, and raffia. Each product page includes detailed descriptions so you can choose the perfect match for your style.

Q3: Do the colors of the bags look the same in real life?
We do our best to display colors as accurately as possible. However, slight variations may occur due to lighting or different screen settings. If you’re unsure, feel free to contact us via live chat before ordering.

Q4: How can I take care of my bag?
We recommend storing your bag in a dust bag, avoiding prolonged exposure to direct sunlight or humidity, and gently wiping it with a soft cloth to keep it looking brand new.

🚚 SHIPPING & DELIVERY

Q5: How long does it take to process my order?
All orders are processed within 1–3 business days after payment confirmation. You’ll receive a shipping confirmation email with your tracking number once your order is dispatched.

Q6: Do you ship internationally?
Yes! We currently ship to:

United States 🇺🇸
United Kingdom 🇬🇧
Canada 🇨🇦
Germany 🇩🇪
Australia 🇦🇺
Singapore 🇸🇬
Puerto Rico 🇵🇷

Q7: What are the estimated delivery times?

United States: 5–9 business days (1–3 days processing + 4–6 days transit)
UK, Canada, Germany, Australia, Singapore: 8–12 business days (1–3 days processing + 7–9 days transit)
Puerto Rico: 8–12 business days

Please note: Delivery times are estimates. Customs clearance, local holidays, or courier delays may affect shipping times.

Q8: Which carriers do you use?

USA: USPS & UPS
International: DHL & FedEx

Q9: How much does shipping cost?
✅ Shipping is free on all orders, including Puerto Rico 💕.

Q10: How can I track my order?
Once your package has shipped, you’ll receive a tracking number by email. You can track your shipment directly on the carrier’s website.

🔄 RETURNS & REFUNDS

Q11: What is your return policy?
We offer a 14-day return or exchange period from the date of delivery. If you’re not fully satisfied with your purchase, we make the return process easy and transparent.

Q12: What are the return conditions?
To be eligible for a return, items must be:

New, unused, and in their original packaging
Returned with all original tags and accessories included

We accept returns on all items, including sale and discounted products.

Q13: Do I have to pay for return shipping?
No! All return shipping costs are covered by us. We’ll provide you with a prepaid return label, valid for both U.S. and international returns.

Q14: How long does it take to receive my refund?
Once we receive and inspect your return, refunds are typically processed within 2–3 business days. Processing times may vary depending on your bank or payment provider.

Q15: Can I exchange my item or get store credit?
Yes! When your return is approved, you can choose between:

A full refund to your original payment method
An exchange for another item
Store credit for future purchases

📝 ORDER SUPPORT

Q16: How do I start a return?
Simply email us at contact@bypinkyparis.com with your order number and the reason for return. Our customer service team will send you a prepaid label and step-by-step instructions.

Q17: What if my order is delayed or lost?
While delays are rare, we are not responsible for issues caused by shipping carriers, customs, or events beyond our control (e.g., weather, strikes). However, our support team will always assist you in tracking and resolving any delivery problems.

Q18: How can I contact customer service?
You can reach us through:

📧 Email: contact@bypinkyparis.com
💬 Live Chat: Available directly on our website
📞 Phone: +1 307 400 8832
🏢 Address: 2966 NW 47th St, Miami, FL 33142, United States

We’re here to help and make sure you have the best shopping experience possible! 💖